Luxe Stay Resorts – Privacy Policy & Cookies

At Luxe Stay Resorts, your privacy and trust mean everything to us. As proud timeshare owners at Garza Blanca Resort & Spa, we are committed to protecting your personal information and ensuring that your booking experience is safe, transparent, and enjoyable.

This Privacy Policy explains how we collect, use, and protect your data when you interact with us through our website, booking platforms (like VRBO or Hostaway), and communication channels.

1. Information We Collect

We collect information from guests and visitors to help us provide smooth reservations and personalized service. This may include:

Your name, address, phone number, and email address

Payment details such as credit/debit card information

Dates of birth, gender, and guest preferences

Travel details, stay preferences, and special requests (for example, accessibility needs or dietary requirements)

Information related to your booking history and interactions with Luxe Stay Resorts

We may also gather non-identifiable information such as how you use our website, communication preferences, or feedback from surveys and promotional offers.

Please do not include sensitive details like credit card numbers in emails or messages unless requested for a secure booking process.

2. How We Use Your Information

We use your information to:

Process reservations and payments securely

Respond to inquiries, confirmations, and follow-ups

Personalize your stay and ensure a comfortable experience

Send booking confirmations, updates, or special offers

Improve our services based on guest feedback and trends

You may choose not to receive marketing emails from us at any time by clicking “unsubscribe” in our emails or by contacting us directly.

3. Sharing and Disclosure

Luxe Stay Resorts does not sell or rent guest information to third parties. However, we may share your information when necessary to:

Complete your reservation through Garza Blanca Resort & Spa or its management (Tafer Resorts)

Process secure payments or handle booking-related communications

Comply with legal requirements or court orders

Protect the safety and property of guests and staff

When we share data with trusted service providers (like payment processors or reservation platforms), we only provide the information necessary for them to perform their function.

4. Consent

By booking or contacting Luxe Stay Resorts, you consent to our collection and use of your personal data as described in this policy.

You may also receive updates about our Garza Blanca suites, special promotions, or travel recommendations. You can withdraw your consent at any time by unsubscribing or contacting us.

5. Data Accuracy and Access

You may request to review or update your personal information at any time by contacting us. To protect your privacy, we may ask for verification of your identity before making any changes.

Some records may remain securely stored for legal, accounting, or operational purposes.

6. Data Security

We take data protection seriously. Luxe Stay Resorts and Garza Blanca Resort & Spa use SSL encryption, password protection, and secure servers to safeguard your personal information from unauthorized access, misuse, or loss.

While no system can guarantee 100% security, we continuously monitor and improve our measures to protect your information both online and offline.

7. Cookies and Online Tracking

Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device that help us:

Remember your preferences for faster access

Understand how visitors use our site

Personalize your online experience and relevant offers

You can disable cookies in your browser settings at any time, though doing so may limit certain site features or booking functions.

We may also use analytics tools (like Microsoft Clarity or Google Analytics) to understand visitor behavior and improve our website.

By using our website, you agree to the use of cookies as described here.

8. External Links

Our website or listings may contain links to Garza Blanca Resort & Spa or third-party sites. Luxe Stay Resorts is not responsible for the privacy practices or content of these external websites. We encourage guests to review their respective privacy policies before sharing personal information.

9. Minors

Luxe Stay Resorts does not knowingly collect personal information from minors. If you believe a minor has shared information without parental consent, please contact us immediately so we can remove it.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

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